Careers
Join a Team That Makes a Difference. And Build your furture with us
- People First
- Technical Excellence
- Business Impact
- Trust
- Continuous Improvement
Who we are
Certified, Reputable, Chartered IT and Cyber Security Specialists
We're driven by a clear mission: to provide businesses across the Lake District and the UK with IT solutions that are not only effective but genuinely affordable. We don’t just support your IT — we take ownership of it. As a proactive and dependable partner, we anticipate issues before they arise, keep your systems running seamlessly, and ensure your business operates smarter, safer, and more efficiently every day. With a practical, no-nonsense approach and a focus on real results, we deliver the kind of IT support that gives you confidence, control, and the freedom to focus on growing your business — all without unnecessary cost.
We work with some of the worlds leading vendors in the IT sector.
We focus on solutions which are innovative and scalable for your business
Create Meaningful Impact Through Technology Careers
Freelance your thing?
Why not ask us about out Freelance Positions?
Here at Prime Potential, we are always looking for freelance executives to join our fast-growing business and assist with the demand for our services.
We are always happy to talk to freelance professionals in the field, IT Technicians/Engineers and Mentors.
If you feel this is for you, please contact us with a copy of your CV, cover letter and also a copy of your portfolio to recruitment@prime-potential.co.uk
No recruitment agencies, please! Thanks for the offer but no thanks.
Work Experience
Get in touch for Work Experience Placements
For all work experience enquiries please contact us and we will try our best to accommodate your request.
Don't forget to include a copy of your CV.
We may not be taking on placements but send us your CV and we will keep it on file for future opportunities.
Current Vacancies
We are currently seeking the opportunity for an IT Director to join the leadership of Prime Potential to be part of the driving force behind the business. Grow the business from where we are today. You will be responsible for the overall day to day running of the IT service line, service desk and lead on sales and contract bidding.
Job Title: IT Director
Location: Cumbria
Company: Prime Potential
About Us: At Prime Potential, we are dedicated to innovation and excellence. We are seeking a dynamic and experienced IT Director to lead our technology initiatives and ensure our IT infrastructure supports our business goals.
Job Description: As the IT Director, you will be responsible for overseeing the entire IT department, managing technology operations, and implementing new IT systems and policies. You will work closely with senior management to align technology strategies with business objectives to provide our clients with the best IT service they deserve.
Key Responsibilities:
• Develop and implement IT strategies and initiatives to support business goals for both us and our customers.
• Oversee the management of IT infrastructure, including networks, servers, and software for all of our clients.
• Ensure the security of IT systems and data, across both internal and customer systems.
• Manage and mentor the IT team, fostering a culture of continuous improvement.
• Evaluate and implement new technologies to enhance business operations for our clients
• Collaborate with other departments to understand their technology needs and provide solutions.
• Ensure compliance with relevant regulations and standards.
Qualifications:
• Proven experience as an IT Director or similar role.
• Strong knowledge of IT infrastructure, systems, and best practices.
• Excellent leadership and management skills.
• Ability to develop and implement IT strategies.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Experience in sales, bid writing and contracting.
How to Apply: Interested candidates should submit their resume and cover letter to recruitment@prime-potential.co.uk with the subject line "IT Director Application - [Your Name]."
Job Title: Senior Helpdesk Engineer
Location: Cumbria
Company: Prime Potential
About Us: At Prime Potential we pride ourselves on providing exceptional IT support and solutions. We are looking for a skilled and experienced Senior Helpdesk Engineer to join our team and help us maintain our high standards of customer service and technical support.
Job Description: As a Senior Helpdesk Engineer, you will be responsible for providing advanced technical support to our clients and internal teams. You will troubleshoot complex issues, mentor junior helpdesk staff, and ensure the smooth operation of our IT systems.
Key Responsibilities:
- Provide advanced technical support for hardware, software, and network issues.
- Troubleshoot and resolve complex IT problems in a timely manner.
- Mentor and train junior helpdesk staff, fostering their professional growth.
- Manage and prioritize helpdesk tickets to ensure prompt resolution.
- Collaborate with other IT teams to implement solutions and improve processes.
- Maintain documentation of support activities and solutions.
- Ensure compliance with company policies and industry standards.
- Assist in the development and implementation of IT policies and procedures.
Qualifications:
- Proven experience as a Helpdesk Engineer or similar role.
- Strong knowledge of IT systems, hardware, software, and networking.
- Excellent problem-solving and analytical skills.
- Ability to mentor and lead junior staff.
- Strong communication and interpersonal skills.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Opportunities for professional development and growth.
- Friendly and collaborative work environment.
How to Apply: Interested candidates should submit their resume and cover letter to recruitment@prime-potential.co.uk with the subject line "Senior Helpdesk Engineer Application - [Your Name]."
Job Title: Helpdesk Engineer
Location: Cumbria
Company: Prime Potential
About Us: At Prime Potential, we are committed to delivering top-notch IT support and services. We are seeking a dedicated and knowledgeable Helpdesk Engineer to join our team and provide exceptional technical assistance to our clients and internal staff.
Job Description: As a Helpdesk Engineer, you will be the first point of contact for IT-related issues. You will troubleshoot and resolve technical problems, provide guidance to users, and ensure the smooth operation of our IT systems.
Key Responsibilities:
- Provide first-level technical support for hardware, software, and network issues.
- Respond to helpdesk tickets and resolve issues in a timely manner.
- Assist users with IT-related queries and provide solutions.
- Document support activities and maintain accurate records.
- Escalate complex issues to senior engineers when necessary.
- Collaborate with other IT teams to implement solutions and improve processes.
- Ensure compliance with company policies and industry standards.
- Participate in the development and implementation of IT policies and procedures.
Qualifications:
- Proven experience as a Helpdesk Engineer or similar role.
- Strong knowledge of IT systems, hardware, software, and networking.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Opportunities for professional development and growth.
- Friendly and collaborative work environment.
How to Apply: Interested candidates should submit their resume and cover letter to recruitment@prime-potential.co.uk with the subject line "Helpdesk Engineer Application - [Your Name]."
